![]() ![]() * Understand any issues with each team member to provide coaching, retraining and communication of job expectations. * Provide an environment where motivated people want to join, learn, do their best, and advance. * Supervise the hotel operations teams in onboarding, training, and assigning daily tasks. The essential function of the Hotel Operations Supervisor includes but is not limited to: This position directly supervises assigned hotel team members. ![]() Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. This position ensures the confidentiality, security and accuracy of guest's and team member's records, and promotes positive guest and team member relations. This position will emulate a positive, upbeat, and heartfelt demeanor in order to deliver memorable and rewarding experiences. This leader will further ensure that the highest level of room cleanliness & service is consistently delivered in order to provide the best possible guest experience for all hotel guests. The supervisor must also ensure the quality of service in all guest and team interactions in order to provide the highest level of guest satisfaction and guest retention. ![]() This position will supervise and lead hotel operations including housekeeping and front desk in a manner that meets or exceeds company standards for guest service and satisfaction, team member morale, business needs/demands, product quality, and quality assurance. ![]()
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